At Sancoffee, your privacy matters to us. We’re committed to protecting your personal information and being transparent about how we collect, use, and store it. This policy explains what data we collect, why we collect it, and what your rights are.

1. Who we are

Sancoffee is a B Corp-certified specialty coffee cooperative based in Brazil, with a global community of partners, customers, and supporters. If you have any questions about this policy, feel free to contact us at marketing@sancoffee.com.

2. What we collect

Depending on how you interact with our website, we may collect:

• Contact details (name, email address, phone number)

• Company information (company name, role, country)

• Website usage data (via cookies and analytics tools)

• Form submissions (e.g. newsletter signup, sample requests, downloads)

3. Why we collect your data

We collect your data to:

• Provide access to resources, like reports and newsletters

• Improve your experience on our website

• Respond to your inquiries and follow up on requests

• Understand our audience and improve our services

• Send relevant updates about Sancoffee (only if you’ve opted in)

4. How we use and store it

We only use your data for the purposes listed above. Your data is stored securely and only accessible by authorized Sancoffee staff or trusted partners who help us manage our website and communication tools.

5. Your rights

Depending on where you live, you may have the right to:

• Access the personal data we have about you
• Ask us to correct, update, or delete your data
• Withdraw your consent at any time
• Lodge a complaint with your local data protection authority

To make any of these requests, just send us an email at marketing@sancoffee.com.

6. Third-party services

We may use trusted tools like Google Analytics or newsletter platforms to help us understand our audience and communicate with you. These services may store data in different countries, but we only work with providers who follow strong privacy practices.

7. Cookies 

Like most websites, we use cookies to improve your experience and analyze how visitors use our site. You can disable cookies in your browser settings if you prefer not to be tracked.

8. Updates

We might update this policy occasionally to reflect changes in the law or our practices. We recommend checking back once in a while to stay informed.

If you have any questions or concerns about how we handle your data, don’t hesitate to reach out.